MarinHealth CEO explains changes in emergency department experience – Marin Independent Journal

It’s tough to have true quality of life without true high-quality health care. Here in Marin, we are fortunate to have both, thanks to MarinHealth’s commitment to the health of our community.

Every day, we work hard to deliver an ideal balance of health education, prevention and treatment for our community with a shared purpose of providing outstanding care for patients in body, mind and spirit.

For these commitments to stand true, however, we know we must always be attentive in constantly evaluating the quality of our services while consistently seeking innovative solutions that create better clinical outcomes for our patients.

Over the last several months, we’ve seen a significant increase in patients seeking emergency care and, hence, more patient concerns, requests and, yes, complaints about the emergency department at MarinHealth Medical Center in Greenbrae. These concerns have prompted us to take immediate and specific measures to improve the overall patient experience and efficiency in the ED.

First, we are adding more registered nurses and adjusting shifts to increase our staffing to better meet the needs of our patients at peak times in the emergency department. We will also increase the number of providers over the coming months. We’ve created a new position – the emergency department navigator, who will regularly check in with patients in the waiting room to evaluate their status and update them about wait times.

Any children in need of emergency care will be expedited through the triage process.

In addition to personnel and process improvements, we’ve made technological upgrades, including the recently launched electronic health record system, Epic, which allows our doctors to make more informed decisions about a patient’s diagnosis and treatment plan, resulting in more coordinated care and reduced wait times in the emergency department.

With almost 25% of Marin’s population age 65 or older and heart disease being the leading cause of death in the United States, it’s critical that MarinHealth offer programs to address the essential elements of cardiovascular care. By offering comprehensive heart programs through the Haynes Cardiovascular Institute, founded in 2009 by longtime donors Bill and Reta Haynes, our clinical outcomes for acute heart attack and cardiac arrest consistently exceed the national benchmarks.

MarinHealth is a designated “primary stroke center.” That means a full stroke team is always available onsite, with neurologists and neurosurgeons on call 24/7.

Patients with a suspected stroke or transient ischemic attack are treated immediately to avoid or reduce permanent damage. We offer the most advanced technology and techniques. Should a patient require extraordinary measures, we can leverage our unique alliance with UCSF Health.

With the proper education and medical supervision, people can successfully manage their diabetes and live healthier lives. MarinHealth’s Braden Diabetes Center embraces this notion of living well with diabetes, providing care, including diabetes education and a variety of resources and support. The program is nationally recognized by the American Diabetes Association for meeting the national standards for diabetes self-management education.